Sales Information

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PLACING AN ORDER

An account is not necessary to place your order with Loumi Records. Simply choose the item you wish to purchase and click the "Buy" button. As soon as possible after the form submission, we'll e-mail you payment alternatives (PayPal or bank transfer) and an invoice. If it's a physical product we'll find the cheapest shipping alternative and add the price to the invoice.

You can, of course, cancel your order anytime before delivery. You can also return it within 30 days after delivery. (Check out "Returning an item" below")

We ship our products from Adelhauser Straße 16, 79585 Steinen, Germany or Kaplanvägen 8, 247 51 Dalby, Sweden.


- We reserve the right to limit quantities.


- Not all items will be able to be shipped to all countries. If there are restrictions on an item shipping to your country that portion of your order will be canceled. You will be notified via email.

RETURNING AN ITEM

Your satisfaction guaranteed!

If you have received damaged, defective, or incorrectly shipped product please notify Customer Service within 30 days and follow the Returns Procedures below for a full refund and/or to request a replacement order.

If you simply changed your mind, please notify Customer Service within 30 days and refer to the Returns Procedures below. Please keep in mind that in this case, we’ll only accept returns of unopened merchandise in a perfect resalable condition. Original shipping and handling charges cannot be refunded, and you will be responsible for all costs associated with the return shipment.

Returns Procedures

Please follow the simple steps below to ensure a fast and accurate processing of your return and credit or re-shipment:

1. Contact Customer Service

You may email customer service at contact(at)loumirecords.com.

Please include the following information in your e-mail:

1. Your invoice number

2. Your name

3. Your e-mail address

4. Product Name

5. Reason for return

2. Pack and Send

* Enclose in a sturdy package (the original package is preferred).

* Send the package to the following address:

Loumi Records

Kaplanvägen 8

247 51 Dalby

Sweden

* E-mail contact(at)loumirecords.com the receipt of the shipping cost.

We'll pay it back through the same way you purchased the product.


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